HOW TO CONTACT US

Just in case you have not seen our toll free number pasted at least twice on every page, here it is again: 1-866-548-3784. If you are unable to use the toll free number, please dial 1-215-962-3523.



SHIPPING POLICY

Our shipping department is not a revenue producing department. The charges we charge you are what we are charged by the shipping companies (in most cases we use Priority Mail). In some cases, you may be quoted an incorrect shipping charge because the computer was unable to correctly figure your shipping charges for a variety of reasons. If the actual shipping charges are less than what you are quoted, we will automatically make an adjustment. If the actual shipping charges will be more than what you were quoted, we will contact you via email to quote you the actual charge and ask you to approve the amount BEFORE we ship. It is important that you check your email for messages from us. In addition, we will send you tracking information if it is available. If we will be unable to ship your order within three business days, we will advise you by email and give you an estimated shipping date. Note to AKA memembers: We are happy to extend the 10% discount, but we are unable to combine the discount to orders that would normally qualify for free shipping. We will automatically extend to you the larger discount.

RETURN POLICY

We want you to be happy with your purchase. Of course we will accept the return of any kite with a manufacturer's defect, or if you would like to exchange an unused kite for another kite. You must return the kite at your expense. If you have damaged a kite that you purchased from us, we would be happy to supply you with replacement parts if the manufacturer makes them available to us. They will be sent to you at prevailing shipping rates and at the manufacture's price to us. All kite returns must have a return authorization number which can be obtained by either calling our toll free number or emailing us at playnationnj@blast.net. Returns should be addressed to: KitesRus.com, 1482 River Road, New Hope, PA 18938

Absolutely no refunds can be made without first obtaining a return authorization from KitesRus/Playnation via telephone (215-962-3523) or email. (kitesrus.sales@comcast.net)
Items returned to us without the authorization # written on the address label will be refused and marked return to sender. We accept no responsibility for packages returned without authorization number.

About Our Suppliers:

Go Fly A Kite:
In 1962, in a small shop in Manhattan, Go Fly a Kite was born. In the years since their opening, they have evolved into the world's top kitemakers. Go Fly A Kite is honored to be a part of the JAKKS Pacific family. They have a diverse product line to meet the needs of all fliers.

Flying Wings Kites:
Flying Wings Kites is a world class organization committed to providing innovative high quality products, and guaranteed satisfaction.

Gomberg Kites:
Gomberg Kite Productions, International, is a kite product distributor, and event management partnership.Their company produces larger inflatables, a diverse selection of line laundry and a quality series of introductory kites and accessories under the G-Kites brand.

HQ Kites:
HQ Kites & Designs USA is a national sales and distribution company located Chesapeake, VA. As a 100% subsidiary of Invento GmbH from Germany, they have an international background using a worldwide network of designers and engineers to ensure the highest level of innovation and quality. Their products are developed to appeal to people concerned with quality, color and beauty.

New Tech Kites:
HQ Kites & Designs USA is a national sales and distribution company located Chesapeake, VA. As a 100% subsidiary of Invento GmbH from Germany, they have an international background using a worldwide network of designers and engineers to ensure the highest level of innovation and quality. Their products are developed to appeal to people concerned with quality, color and beauty.

Premier Kites:
Since 1983, Premier Kites & Designs has been developing and distributing innovative, high-quality products for the specialty kite, toy, gift, and lawn and garden markets. Their mission is to provide the best products and customer service anywhere, and to make their dealers proud to carry Premier products.

Revolution Kites:
The first Revolution sport kite was released at the 1989 KTA Kite trade show in San Diego, California. Revolution continues to lead in technology and performance world-wide. They have the broadest range of quad line kites on the market and offer a kite that responds to the needs of the flyers in every wind condition and at every skill level.

Jackite:
Marguerite's original design was the Osprey. She actually saw Osprey flying when she was a Park Ranger at False Cape State Park. She wanted to educate people on birds especially the endagered Osprey. She made a model of an Osprey out of paper. Taking a weeping willow branch from a backyard tree she taped a branch to the wings so people could see the graphics she had drawn. When she held its beak it began to beat its wings and fly and she realized she had a kite. Taking her meager earnings she began the steps to start a business. Jack, her longtime friend, helped with the design. Hence, "Jack" and "kite" made Jackite.