HOW TO CONTACT US

Just in case you have not seen our toll free number pasted at least twice on every page, here it is again: 1-866-548-9463. If you are unable to use the toll free number, please dial 1-215-962-3523.



SHIPPING POLICY

Our shipping department is not a revenue producing department. The charges we charge you are what we are charged by the shipping companies (in most cases we use Priority Mail). In some cases, you may be quoted an incorrect shipping charge because the computer was unable to correctly figure your shipping charges for a variety of reasons. If the actual shipping charges are less than what you are quoted, we will automatically make an adjustment. If the actual shipping charges will be more than what you were quoted, we will contact you via email to quote you the actual charge and ask you to approve the amount BEFORE we ship. It is important that you check your email for messages from us. In addition, we will send you tracking information if it is available. If we will be unable to ship your order within three business days, we will advise you by email and give you an estimated shipping date.

RETURN POLICY

We want you to be happy with your purchase. Of course we will accept the return of any kite with a manufacturer's defect, or if you would like to exchange an unused kite for another kite. You must return the kite at your expense. If you have damaged a kite that you purchased from us, we would be happy to supply you with replacement parts if the manufacturer makes them available to us. They will sent to you at prevailing shipping rates and at the manufacture's price to us. All kite returns must have a return authorization number which can be obtained by either calling our toll free number or emailing us at playnationnj@blast.net. Returns should be addressed to: KitesRus.com, 1482 River Road, New Hope, PA 18938