This is our favorite page, so we hope you will take a moment to read some
of the comments below. Sometimes, no matter how hard we try, we make a
mistake and our customer will let us have it. But usually we are able to
provide a product and service that our customers find difficult to find
from any other kite store or web site, and our customers like to tell us
about that too! If you would like to make a comment, please email it to
us now email comments:
Got my kite today.. everything looks awesome. Thank you so much, will order from you again!
thanks for the quick delivery of the five kites we ordered.you were very
helpful on my order.kids will have a great Christmas thanks to you.god
bless you and keep you safe
Thank you! Everything came quickly and in great shape.
My husband and I had ordered 5 Kites from Kitesrus for my grandson who is 28 months!!!! he is the happiest child at the park! running after the tail :) thanks for a great service. :)
I love my kites! I have them hung above every window and French door to prevent bird tragedies. They are 100% effective and 100% delightful as they flutter in every breeze.
Jo Ann S.
THANK YOU soooo much I recently purchased 9 items to be shipped to
southern Ca. the order was received days before I expected it and
the product appears to be EXCELLENT..... I will recommend KITESRUS to all
in my area... again THANK YOU..... Don F
Jim, I received the sand anchors. Just wanted to tell you that following through
the way you did is huge to me. There was a problem and you took care of it like
you said you would. That seems simple, but I don’t see it enough these days.
When looking for my kites and supplies I will have your site at the top of the
list. Thanks for handling things the way you did. Take
Initially pleased at both pricing and shipping times. I live on the other end
of pennsylvania, and within two business days I had received my first order from
KrU. Definitely will buy from in the future.
I love your products they are well made colorful and just amazing for
children and adults alike....
Thank you for your continued commitment to quality and excellence~Linda
To whom it may concern,
I placed an order several weeks ago from Okinawa Japan and had my
order shipped to my brother in CA for him to forward my order to Okinawa
Japan. I just wanted to say thank you so much for a wonderful experience.
My order was handled quickly and now my kids and I have the only Octopus
Kites by Premier Kites on the island and heads our turning to get a glance look of
our octopus flying high in the Okinawa sky. Thank you. I am a United States Marine stationed overseas in Okinawa Japan
and I have a few more items that I am looking at purchasing in the future.
Please let me know if this is something that you can support. I rate my
experience with Kitesrus as 110% satisfied. Thank you.
Yes I loved my experience purchasing 2 kites almost 2 years ago.
My purchase experience was good. I got good customer service. It felt
very personal, and I trusted the advice. If I purchase another kite, it will
likely be from you.
Thank you for
providing me with some very nice kites.
All of my
great nieces and nephews were at the beach so I thought that bringing kites with me for my visit
would be a great idea. Since the age range was from 3 to 13 years, the
KitesRUs website’s selection made it easy to find just the right kite for
each child. The sitewas well organized and the kite descriptions very helpful.
I received the kites in excellent condition and in time for my visit. There
were no parts or pieces missing and the older children put theirs together
without any help.The children LOVED flying the kites and we had a wonderful
day together. Magic happens when flying a kite!
Susan C Downes
We had the pleasure of working with this company to purchase 3 kites for
our teenager's Christmas presents and were extremely satisfied with the personal service, friendliness
and professionalism of staff...Thank you for contributing to a special
time (had by all) with our utterly fun and enthusiastic gifts.... I would
recommend you to everyone.... Our two boys....ages 12 and 18 both
sailed their kites the day after Christmas with near gale force
winds and left terra-firma by a good 3 to 5 feet and travelled each between 30
and 50 feet away....so needless to say, these kites were a hit!!!
Thanks for all the fun! We are really looking forward to spring-time
I hope you all had a beautiful Christmas and are blessed with a prosperous,
wonderful new year!!
Blessings to all!
I love my kites from you guys! Happy New Year!
im not a frequent kiter, but i did buy a white ghost kite from you some years ago and have grown to love the magic of that
kite. i take it everywhere i travel (not as much as i would like,
but, since i am retired, more than most). i am not a shy person,
but i never felt comfortable just walking up to strangers and starting
a conversation, like some people do.
i have found that flying the ghost kite at a beach or campground or? always
attracts attention from the right kinds of people, and is a great way to break
most recently, i flew it at the 2010 burning man festival. even with all the other incredibleworks of art on display. i still drew a lot of attention, and broke a lot
of ice! seems only good people are drawn to the magic of that kite. later. at
the end of the festival, when they burned the giant pagoda, someone else flew a
white ghost around the giant fire. couldnt see who was flying it, cause it was
about 1/4 mile away, but they must have had it attached to some type of vehicle
(an art car?) because it was constantly moving around, and i dont think there
was enough wind that night to keep the kite aloft without a tow. anyway, even
from that distance, the effect of that kite slowly flying around lit by the
light of the fire below, was truly specacular! i think more eyes were on that
kite than were on the fire itself.
later that month, i had the opportunity to camp in the virgin valley desert
(nw corner of nevada), and mine for black opals. while camped there i made new friends, as usual, by flying the kite at
the campgrounds. but even more importantly, after i was there for
a while, i believe i began to make some contact with the spirits of native
americans who lived in that area. dont know if you believe that such
things are possible, but it sure seemed real to me. anyway, they
( the spirits ) seemed especially interested in technology, which was "magic"
to them. i showed them many things, but what they seemed most interested
in was some phosphorescent ( glow in the dark ) plastic pebbles that my
son gave me, and in the white ghost kite. when i flew it for them
from that lonely hilltop at the mining claim, i believe i could actually
see them swirling around and flying and playing with it. truly a
magical time! they, in turn showed me where on the claim to
dig. i havent yet gotten all the stones that i found there cleaned
and cut, so i dont know yet if any of them are gem quality, but i have
500 lbs+ of very promising possibilities that im working on. but
even if there is nothing of great monetary value there, the experience
i had on that trip was priceless!!! so, THANK YOU!! a big part
of the fun i had on that trip was due to the white ghost that i bought
from KITES R US.
all this is true, and you have my permission to share or use any part of
ray (rare eye) slomski
Bought the kites many, many months ago. No complaints. The kites arrived and we flew them. It was all good.
We live in a small town in WY and I could not find a kite anywhere. My
husband had never flown one so I figured we better do it so he could check it
off his life "to-do" list. With a little Internet surfing I found your
I just wanted to tell you that my experience with you was excellent.
From calling me to correct a credit card number that I had given you incorrectly
to the quality of the kite I received.I was proud to give it to my brother
as a gift.
Thank you very much!
I was entirely
satisfied with your website and the services you provide. Kites and kite flying
are wonderful past-times and you offer and nice
variety of kites, all well described and displayed. I flew my big Jalbert wing kite in Brittany early last summer
and was the talk of the beach.
John Kelleher, Dunny Cove, Ireland
Hi everyone: After many years, I am starting to fly kites again.
I did it with my kids on the beaches of Florida when they were little.
The service from Jim et al was excellent--he returned a call when he didn't
need to. First rate. Have saved all my "laundry"
and it will be in the air this month in Fort Meyers Beach. Thanks for your
expert help and advice. I love my new 9 ft. delta Circles and spheres.
A retired family doc. from Canada
Thank you so much for taking the time to respond!! I do appreciate
that!! There are many times you make a request to a company that
you have placed an order with and spent good money with, and after they
get your money they DON'T give you the time of day!!! So thank you
again for getting back to me, and for keeping up the good customer service,
it means a lot these days!! Especially when I had plans on doing a re-order with your company in the spring!! Thanks again, and Happy Holidays
I had a very good experience, so plan to keep shopping with you. David
I love the immense amount of info on your home page, the selection of kite
and non-kite products and supplies. I know exactly what I am buying and
never get a bad surprise once the kite arrives. - Stephen T
My Wife and I shopped around on line and chose your store for many reasons
and we are so happy we did!. We received our kite about 4 days after placing
the order and we just loved the kite we chose. We purchased it to fly with
our 1 2 and 3 year old girls. They were in total amazement when they saw
it just about take flight on its own. We had been buying kites from local
stores in our town that have been a total flop and disapointment to our
girls because they never even make it off the ground or are very hard to
get up. This was a very happy experience! Thanks! -AN
I actually spoke with you on the phone. I had some missing peices for my
Bolero that needed to be re-placed and you refered me to your contact for
a free replacement. I would like to say Thank You. Second, I figured if
you were that helpful without a purchase then I should without question
make my next purchase with kitesRus.com, which I did and am absolutely
thrilled with my purchase. -AP
I bought the Jackites for bird control in a vineyard. They worked.
Jim, I like the way you try to make everything right. Thanks for the call
when the Red Ghost came in. I shop with you first!
After looking at the website and making a few tentative selections, I called
to talk to a salesperson to ask for advice, before making my purchase.
He was terrific! He made great suggestions and I was thrilled with my purchase!
By the way, all age groups, (10-65) male and female used the kite on our
2-week beach vacation. It was a huge hit!
I looked all over the internet and Kitesrus.com was the only site I could
find with the wind spinner that I was looking for. I had seen it on another
RV out in the desert and had been looking in the stores for awhile, but
was unable to find it until I found Kitesrus.com. Thank you!
On my first order, I was sent a wrong item and I had the correct item sent
to me right away and had it at my door within days of my calling. I was
very happy with the way this problem was handled.
I believe you sell very good material. I am 76 years old and fly kites
for a hobby.
You guys were great to deal with. Great customer service.
KiteRus was the only store where I could find the decorate-your-own-kite
kits for my son's birthday party.
I love how you explain everything on your home page. I love the amount
of photographs. I love the HUGE assortment of items. I go a little crazy
every time I shop on your site so now all the kids I know now have kites.
This wedding gift was a huge hit! For someone not wanting to give a young
couple a boring wedding gift, this is a great idea. Mr. Pearsall was a
great help. The two kites were a wedding gift. They LOVED it!
Thanks much for your great, fast service
Thank you so much. This is my fourth order with kitesrus.com.I really enjoy the quality & design of these kites!
Have a nice day,
I am a novice kite-flyer...I really liked that your website suggested other
things to purchase (like the correct amount of line). This really helped
me get exactly what I needed!!! The kites were a great activity for our
spring break vacation on the beach in Mexico. The kids and adults all loved
This was one of the best internet shopping experiences I have ever had.
I got great kites, a great price, and some of the best kites I bought in
a long time. Thanks KitesRus
Advise From Sales Person was very friendly, helped me order 3 kites for
3 kids in about 5 minutes. kids got kites and were able to fly them!! very
exciting. now they keep their kites in the car!
good selection of products and prompt service... great!
Looking for a kite that would fly. Tried kite styles havn't had ANY LUCK.
As a child I only flew diamond kites. They flew easily, wanted the same
experience for my children. My order diamond shaped kites flew brilliantly!!
Our family had sooo much fun. Worth every penny!!!
I appreciate the timeliness of the order. It was shipped/received in what
seemed rather short time period (and I did not have to pay extra). I appreciate
the tracking information provided to me via email. I can't remember if
I joined your subscription newsletter, so I'll sign up below. My nephews
love their kites. I'll be buying one form my niece soon.
Loved working with you. Quick response and you got the kite shipped immediately-
I received it faster than I expected!! Thanks.
The How to Video was very good. My daughter (10yrs old) and I have been
looking for a performance kite. The video was very helpfull. We just recieved
the kite and we are looking forward forward to this weekend so we can fly
it. Next I will be looking to get a kite for myself. Thanks
Just thought you would like to know I happened onto your site, because
someone was raving about the NT Desire they got from you on the KiteLife
Just dropping line to let you know you have a wonderful web site, best
I"v seen so far! Movies I spent an hour watching this morning
waiting for ultra lite wind. Pretty sad when you cant fly a desire in Oct.
A.M. Your prices are very competitive also, I"ll return when I need
something. Whoever is doing site programing tell them good job!!!
Thanks Rob H.
You folks are aaaaaaaaaammmmmmaaaaazzzzzzzzzzzzz"nnnnnnnnnnnnn
ordered my kites late Sunday night (9-10-06) - got them today (9-13-06.)
PA to WA in less than three days !!!!!!!!!!!
Good Morning Jim, well it is 8-15am and I am so pleased to say the kites
have arrived. I must be honest to say the postoffice did try to deliver
them yesterday but I was out so bright and early today they cam. Many thanks
for you help, so sorry I was getting a bit panicky. I have been asked can
I give your web site out to family as they like your prices !!!!?? Freda
Thank you so much - that is service totally above and beyond the call duty!
I really appreciate your rapid and extremely helpful response.
It was a pleasure dealing with Jim P.. He made ordering the kites simple
fast order turnaround/good customer service
Fastest shipping and delivery I have ever seen.
We think you're great and we love our flags! Joyce S.
This is my first kite order ever. I was buying for adults as well as kids.
Your site gave age limits on kites which helped me decide the appropreate
Keep up the good work and looking forward to doing more business with you
in the future. Mark C.
I just wanted to let you know how much I like my new kite . I ordered it
on Monday and it arrived on Thursday . Not bad from Pens. to Cal.
This is the greatest kite I have ever seen!!
Just to let you know, I will be buying more kites from you!!
I wanted to take a few moments to say THANKS for the quick service.
The kites were a hit at my sons birthday party. KitesRus brought
lots of smiles to many faces.
My sons and I love to kite near the ocean in NH where we live. I fly a
delta and my sons fly a stunt kite. I have been purchasing kites as gifts
for other families to help them slow down and enjoy the outdoors and one
another. Thank you for your website. teaotrl
Jim, We received our kites and have already had a lot of fun flying them!
Thank you for your response, it's nice to know there are some honest companies
out there that only charge the customer the ACTUAL shipping charges.
"I just got off the phone a few minutes ago , talking to a gentleman
about a concern over postage price. Not mine , but for a friend. It's been
a long time since I've been treated with such respect by a company. He
knew exactly what I was talking about , and explained how he was going
to remedy the problem. I was treated like a . . . 'customer' . . of all
things. It was a forgotten experience. So , praise where praise is deserved.
And when people ask me where I purchased these wonderful windwheels , I
won't hesitate to tell them , www.kitesrus.com . Thank you for your time."
"The kites arrived this morning. They're great, thanks" Virginia
Rating: Excellent Comments: This company was great. They even shipped my
product via a faster method to get it to me when their supplier ran out.
I highly recommend them.
Rating: Good Comments: I got quick response when asked questions.
Thanks for the info-and for the amazingly quick response. Speaks highly
of how you run your business. That quantity is larger than the mailing
we planned on doing-very specific and small group, but I will absolutely
keep you in mind for others. Thanks for your reply and your suggestions.
Hi! Great - your response time is impressive as is your generosity. The
dolphin flies in the flower bed by my pool - i have a tile dolphin on the
bottom of the pool so he's in good company! Linda E.
Order: 578Rating: ExcellentComments: I was suprised at how quickly my kites
were shipped. Placing the order was very simple and the kites I wanted
were in stock. Now I have my kites and can enjoy flying them over the 4th
of July holiday instead of wishing I had them. I will order again from
Order: 569Rating: ExcellentComments: The item I ordered arrived ahead of
schedule. I was pleased that the picture and description they showed were
accurate for the product.
Order: 559Rating: GoodComments: Especially enjoyed the CD Rom. Helped with
trying the kite out the first time.
Order: 556 Rating: Excellent Comments: Great service. Fast. They offered
me the store display on a discontinued item -- reduced price of course.
Order: 538Rating: ExcellentComments: Super fast delivery! Thanks!!
Order: 528Rating: ExcellentComments: Very good experience. Order came as
promised when promised.
Order: 523Rating: ExcellentComments: They sent me a personal e-mail letting
me know when my order would ship. The kite was beautiful. We had fun flying
it on Easter Sunday with my neice and nephew.
Order: 519Rating: ExcellentComments: Good quality stuff!
Order: 510Rating: ExcellentComments: I ordered my weathervane and it was
on my doorstep within a week. Very reliable service and quick responses
to any order questions. Thank you!
Order: 509Rating: GoodComments: Service was excellent!
Rating: Excellent Comments: VERY fast service